Privacy Policy

Thank you for using Kukirin Scooters and related services. This Privacy Policy is designed to help you understand how we collect, use, store, and protect your personal information and your privacy rights.

Ⅰ. Information We Collect

1. Information You Provide

  • Name, email address, phone number, and other information provided when registering an account.
  • Payment information and delivery address are provided when purchasing a scooter or service.
  • Feedback, comments, or communication records submitted by you or when contacting customer service.

2. Information Collected Automatically

  • When using a scooter device, geolocation information, and riding data (such as speed, and distance).
  • Application or website usage, including device model, operating system, IP address, etc.

3. Information from Third-Party Sources

  • Transaction data is obtained from third-party services (such as payment processors).

Ⅱ. How We Use Information

The information we collect will be used for the following purposes:

  • Provide, maintain, and improve our products and services;
  • Process orders, payments, and deliveries;
  • Send important notifications, such as account changes or service updates;
  • Personalize service experience;
  • Comply with legal obligations or resolve disputes.

Ⅲ. Sharing of Information

We will not sell your personal information. Your information may be shared in the following circumstances:

  • With service providers: Share necessary information with partners who provide services such as payment processing, logistics, and technical support.
  • Legal requirements: Disclose information as required by law or government requirements.
  • Business changes: In the event of a merger, acquisition, or asset transfer, your information may be transferred as part of the assets.

IV. Storage and protection of information

  • Storage location: Your information may be stored on local or foreign servers.
  • Security measures: We take measures such as encryption and access control to protect your information, but please understand that no network transmission can guarantee complete security.
  • Retention period: We only retain your information for the period necessary to achieve the purposes described in this policy, or as required by law.

V. Your rights

Under applicable privacy laws, you may have the following rights:

  • Right of access: Request access to your personal information held by us.
  • Right to correction: Request correction of inaccurate or incomplete information.
  • Right to deletion: Request deletion of your information in certain circumstances.
  • Right to object: Object to specific information processing, such as for marketing purposes.

You can exercise the above rights by contacting us.

VI. Privacy of Minors

Our services are not intended for minors under the age of 16, and we will not intentionally collect their information. If we find that we have inadvertently collected information about minors, we will delete it promptly.

VII. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on our applications or websites. Continuing to use our services after the update will constitute your consent to the new Privacy Policy.

VIII. About Cookies

We use "cookies" to store specific information about you and track your visits to the Site, either through a computer or via a mobile device. It is not uncommon for websites to use cookies to enhance the identification of their visitors a "cookie" is a small amount of data that is sent to your browser and stored on your computer's or mobile device’s hard drive. If you do not de-activate or erase the cookie, each time you use the same browser or mobile device to access the Site, our web servers will be notified of your visit to the Site and in turn, we may have knowledge of your visit and the pattern of your usage.  

The cookies will enable us to remember your information so you do not have to re-enter it every time you use the Site. In addition, we use cookies to manage the security of our Site, gather information about usage by users; research visiting patterns, and conduct interest-based advertising; to assist our partners to track user visits to the Site, and track progress and participation in promotions. For these additional purposes identified above, you can determine if and how a cookie will be accepted by configuring the privacy setting of the browser you are using to access the Site or the privacy setting of your mobile device. If you adjust the privacy setting in the browser, your mobile device will continue collecting data unless you adjust the privacy setting of the device and vice versa. Certain features of the Site depend on cookies. 
Cookie 

Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost.  We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and measure the effectiveness of the advertising provided. 

For example, we use tools such as Google Analytics to analyze Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender, and interests) to target and improve our marketing campaigns, marketing strategies, and website content. We may also use tools provided by other third parties, such as Facebook. Our website may include links to and from the websites of our partner networks, advertisers, and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites. 

Ⅸ. Contact Us

If you have any questions or requests regarding the Privacy Policy, please contact us as follows:

Email: sales@kukirin-scooter.co.uk
Address: Xin'an Street, Bao'an District, Shenzhen, GD, 518300, CN.
Thank you for trusting Kukirin!